Dequar Group provides a full range of debt recovery and asset recovery services, including tracing of debtors, collection of arrear accounts, vehicle recovery (including cross-border recoveries), investigations and validations, and SAPS clearance certificates for repossessed vehicles.

Yes. Dequar Group is a duly registered Debt Recovery Agency and operates in accordance with the Debt Collectors Act, 1998 (Act 114 of 1998), its regulations, and the official code of conduct.

No. Dequar Group works on a “No Collection – No Charge” policy. Clients only pay a predetermined commission on successful recoveries, meaning there are no upfront fees for our services.

Once a matter is handed over to us, our first letter of demand is sent to the debtor on the same day, notifying them that the account has been handed over for collection.

Yes. We provide debtor tracing services, using several systems and databases to locate individuals or companies. Successful trace reports may include employment details, residential information, and other relevant contact details where available.

If we cannot reach the debtor through normal communication channels, we will appoint registered field debt collectors to conduct personal visits to the debtor where necessary.

Debtors are required to deposit payments directly into the client’s bank account. Proof of payment must then be sent to our office so that the payment can be confirmed with the client.

No. Dequar Group does not accept cash payments. All payments must be deposited directly into the client’s bank account.

Yes. We assist with vehicle recoveries, including cases where vehicles have crossed international borders. We also make use of ANPR (Automatic Number Plate Recognition) vehicles to help identify and locate absconded vehicles.

Dequar Group was established in 1998 and has more than 20 years of experience in debt recovery and asset tracing. Our collectors are experienced professionals who have handled a wide variety of recovery cases.

If our investigations identify false information or fraud, a criminal case may be opened with the South African Police Service (SAPS), which can improve the chances of recovering the asset.